Let’s break it down.

HRVST is a Montreal-based creative agency helping ambitious brands grow on Shopify through branding, design, web development, and ongoing creative support.

We work with clients across industries – from startups and small businesses to established brands. We’ve supported over 350 clients in food, fashion, finance, wellness, and beyond.

Nope. We work remotely with clients across North America and internationally.

Absolutely. We’ll start with a discovery call to understand your goals, then guide you toward what makes the most sense for your situation – even if that means we’re not the right fit. Our goal is to point you in the right direction, not push a sale.

We kick things off with a discovery call – a chance to chat about your goals, audience, and creative direction, clear up the details, and answer any questions you’ve got. By the end, we’ll all be on the same page and ready to dive into execution rooted in a process that’s smooth, focused, and built to deliver work that’s as creative as it is commercially impactful.

Branding projects usually take 6-8 weeks, depending on the scope, number of revisions, and your availability to review and provide feedback along the way.

Website projects usually take 8-12 weeks from kickoff to launch, depending on the complexity, the scope, and how available you are to share content and feedback at each stage.

Yes – if you need to hit pause, just let us know. We’ll temporarily remove your project from our production queue until you’re ready to pick things back up. Keep in mind this may shift timelines and depends on our availability at the time you resume, so the sooner you give us a heads-up, the smoother the restart will be.

If we don’t hear back after sending work for review, we’ll follow up to check in. If we still don’t get a response, we’ll pause your project until you’re ready to continue, and adjust timelines based on our availability when we resume.

Absolutely. You’ll have a dedicated Account Manager – your go-to person from start to finish. They’ll keep everything moving, coordinate feedback, and make sure timelines stay on track. Think of them as your project’s GPS: keeping everyone headed in the right direction, avoiding detours, and making sure you arrive where you need to be, right on time.

Yes – your dedicated project team will stick with you from start to finish, so nothing gets lost in translation and every detail stays aligned with your vision.

We build your brand from the ground up – starting with strategy to define your vision, values, and unique differentiators. From there, we can develop your brand name and tagline, create a full visual identity (logo suite, colour palette, typography), craft your brand voice, and package it all into comprehensive brand guidelines. Our process is deeply collaborative, so every creative decision is anchored in your goals and built to last.

We sure do. We build high-performing Shopify websites – from the ground up, or by customizing premium themes – always with your brand, users, and goals in mind.

We do. Webflow is ideal for informational or service-based businesses and startups that want modern design, custom layouts, and a flexible, easy-to-manage CMS. It’s our go-to for non-transactional sites that need both style and simplicity.

While Shopify and Webflow are our core platforms, we occasionally take on projects in other ecosystems when it makes sense for the client and aligns with our expertise. If your project isn’t on Shopify or Webflow, we’re happy to explore whether we’re the right fit or recommend trusted partners.

We can. From headless Shopify to custom apps and complex integrations, our in-house development team handles advanced builds that push your site’s capabilities further. If you’ve got a big idea, we’ll scope it out and make it happen.

Yes. We build on intuitive CMS platforms like Shopify and Webflow so you can make everyday updates – like changing text or swapping images – without having to call us. We believe in empowering you to run your site confidently, while always being here for the bigger projects, new features, or when you just want an expert touch.

Yes. Every site we build comes with foundational SEO – clean semantic structure, accessibility, meta tags, image optimization, and responsive design – so you’re set up for search visibility from day one. If you’re looking for a deeper, ongoing SEO strategy, we can connect you with a trusted specialist to take it further.

Definitely. We design and produce all kinds of branded assets – from packaging and shipping materials to stationery, merchandise, social templates, and more. Our goal is to bring your brand to life across every touchpoint. That can mean creating retail-ready packaging, designing merch your customers actually want to wear, or giving your team polished pitch decks and marketing templates. We also handle print coordination and production details, so your final product looks just as good in real life as it does on screen.

Absolutely. Our hour banks and retainers give you priority access to our team for whatever you need – from new features and creative launches to maintenance and updates. It’s flexible, fast, and built to fit your evolving needs without the friction of starting from scratch each time.

Yes. We handle everything from full-scale copywriting to precision edits. We’ll make your words clear, compelling, and unmistakably you – refining tone, tightening flow, and making sure every line works hard for your brand. Whether it’s web pages, headlines, or brand storytelling, we craft copy that’s sharp, on-brand, and ready to connect with your audience.

While most projects follow our standard payment schedule, we understand that situations vary. We’ve been known to arrange flexible payment options when the circumstances call for it – if that’s the case for you, let us know and we can see what’s possible.

They’re our way of keeping the momentum going after a project (or kicking things off without a big build). Whether you choose a pre-purchased hour bank or a set monthly retainer, you’ll have flexible, priority access to our team for whatever you need – from quick updates and new features to bigger creative pushes.

Transparency is the whole point. We send you clear monthly summaries showing exactly where your time is going, what’s been done, and what’s next. You’ll always know how your hours are delivering value – no mystery, no surprises.

Once your final payment is made, the finished, approved work is 100% yours – with no usage limits or restrictions. You can use it however and wherever you’d like, forever.

Yes – once the project is complete, you’ll have full rights to trademark your logo. A trademark lawyer can handle the legal process, confirm eligibility, and ensure everything is properly filed and protected.

Absolutely – if something we explored during the process feels worth revisiting down the road, we can always bring it back and build on it.

We love celebrating the work we create with our clients and often share it in our portfolio and social channels. If there’s a reason your project needs to stay under wraps for a while, we’ll work with you to respect that.

We don’t host websites ourselves, but we’ll set you up with Shopify, Webflow, or the hosting provider that makes the most sense for your business – so you stay in control and everything runs smoothly.

You’ll get all your final files and documentation, plus a 30-day warranty for web projects to cover any little post-launch hiccups tied to the original scope (rare, but we’ve got you). Most clients roll right into an hour bank or retainer so we can keep the good stuff coming – from updates and new features to fresh creative ideas. It keeps momentum going, your brand evolving, and the wins stacking up without skipping a beat.

Sometimes – it depends on our current workload and what the project involves. If we can fit it in without cutting corners, we’ll map out a plan and flag any rush fees upfront so there are no surprises.

Yes. Every site we launch comes with clear, tailored documentation and video walkthroughs so your team feels confident handling day-to-day updates. We can also run live training sessions to walk you through custom features and answer platform-specific questions. Our goal is to make the handoff smooth, stress-free, and set you up to manage your site like pros from day one.

We keep projects organized and communication clear. You’ll have shared access to our project boards, design files, and updates so you can see progress in real time – no chasing or wondering where things stand.